There’s nothing that says the holidays are upon us like long return lines at a major retail outlet such as Walmart. I recently found my son’s bike with a flat tire. Since there are no bike shops in our town, I, reluctantly, headed over to Walmart to buy a couple of items to fix it. … Continue reading The Best Omnichannel Experience You’ve Never Heard Of!
Technology advancements have helped many industries increase efficiency and reduce employee headcount. In some cases, new technology has introduced efficiencies that did not exist before– think Starbucks mobile ordering or doctor’s appointments via video call. Some retail technologies have moved tasks that previously required a trained professional into the consumer’s hands–such as self-checkout at the … Continue reading The True Cost of Your Revolving Door