Please Don’t Leave Me: The Upside to Sales Empowerment
Customer satisfaction significantly drops every time the salesperson leaves the customer’s side. Continue reading Please Don’t Leave Me: The Upside to Sales Empowerment
5 ways dealers have shaped Roadster (and why we are grateful)
The holidays are upon us, and like most companies, we are putting a bow on the year– reflecting on our successes and challenges so that we can be an even better collective organization in the years to come. One thing that rang true in this reflection was how impactful our partnerships have been and how grateful we are for each and every one. Continue reading 5 ways dealers have shaped Roadster (and why we are grateful)
The True Cost of Your Revolving Door
Technology advancements have helped many industries increase efficiency and reduce employee headcount. In some cases, new technology has introduced efficiencies that did not exist before– think Starbucks mobile ordering or doctor’s appointments via video call. Some retail technologies have moved tasks that previously required a trained professional into the consumer’s hands–such as self-checkout at the … Continue reading The True Cost of Your Revolving Door
Does The Food Match Your Menu? Developing a Go-To-Market Strategy
A go-to-market strategy goes beyond just a marketing message and where you spend your ad dollars, it fuels everything you do — the value proposition to your customers, how you treat your employees, how you are seen in the community — and it touches every part of your business. Continue reading Does The Food Match Your Menu? Developing a Go-To-Market Strategy
Becoming a Digital Dealership: The path to omnichannel retail success
Remember the old adage “You get out of it what you put into it?” Tiger Woods is a great example of this. He believes wholeheartedly in putting in the effort and logging your time to get the results. In fact, after the U.S. lost the Ryder Cup at Le Golf National, Woods said he had … Continue reading Becoming a Digital Dealership: The path to omnichannel retail success
Omnichannel Commerce – The New Norm of Car Buying
Car-buying behavior is changing, driven by customers’ desire for modern convenience. Much like the way they shop for most anything else, more and more customers are going online to complete at least some portion of the car buying experience. As a result, the role of the dealer is changing, too. To stay competitive, progressive dealerships … Continue reading Omnichannel Commerce – The New Norm of Car Buying
The Elephant in the Digital Showroom: The Sales Process Evolution
If you read my latest blog post, you will remember my Starbucks analogy. What if you ordered your coffee on the Starbucks app, just to find out that you still had to get in line when you got to the store? Wouldn’t that be frustrating? While there are elements of the online purchase that still … Continue reading The Elephant in the Digital Showroom: The Sales Process Evolution
Time is the New Currency: The Importance of Omnichannel Retail
Last week my daughter needed a yellow shirt for a school dance performance. Instead of heading to the store that evening, I turned to Amazon and had it ordered in less than 5 minutes flat. And when I picked up my coffee at Starbucks the next morning, I ordered it on their mobile app so … Continue reading Time is the New Currency: The Importance of Omnichannel Retail
Want Millennial Employees? Create an Apple Like Experience.
There have been many studies about millennial car buying behavior over the years. In fact, one such study states that millennials come into the car buying experience with a much more positive attitude than their older counterparts. However, their Amazon like expectations kick in quickly and they become frustrated by the lack of transparency and … Continue reading Want Millennial Employees? Create an Apple Like Experience.
Doubling Down: Roadster’s Consumer First Approach to Selling Cars
What does a startup from Silicon Valley know about the automotive industry? Nothing — and that’s the point. If you had asked me 3 years ago if I thought we would be partnering with Longo Toyota, the largest dealership in the world, I would have found it hard to wrap my mind around. So, today’s … Continue reading Doubling Down: Roadster’s Consumer First Approach to Selling Cars